Source and full story from ars:
We reported that Microsoft was taking away your right to sue the company in the latest Xbox 360 update by forcing gamers into neutral arbitration, while also blocking consumers from joining class-action lawsuits... unless they opted out of the clause by mailing a letter to Microsoft. It seems this isn't actually the case, as Microsoft has told Kotaku that you can't opt out: you need to give up these rights if you'd like to continue using your Xbox 360.
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