I feel equal motivation to Ridicule and Cry!
At 12:39 mark she is asked why sensitive information wasn't encrypted, her response, was that encryption wasn't an industry standard, that banks don't encrypt SSN's!
Link to that section of the Youtube http://youtu.be/ni9jQS3Nb80?t=12m39s
Just consider some of these resources, available for anyone, there are more resources available for state governments:
- PDF good report http://www.verizonbusiness.com/resources/reports/rp_data-breach-investigations-report-2012_en_xg.pdf
"Officials announced last week that up to 3.6 million returns from as far back as 1998 may have been compromised by the international hacker, who likely penetrated the Department of Revenue's system a month before the breach was detected by the U.S. Secret Service." ~http://www.abcnews4.com/story/19949311/haley-sled-giving-update-on-tax-records-hacking